Support at Home: Information for occupational therapists and allied health professionals

CCG supporting clinicians to deliver safe, appropriate assistive technology under the new aged care model

As Australia transitions to the Support at Home program, assistive technology (AT) and minor home modifications will play a key role in enabling older adults to remain safe and independent at home. This page provides clear, practical information for OTs and allied health professionals about how AT fits into the new system and how Country Care Group can support your clinical recommendations with timely product information, quotes and supply.

Assistive Technology Under Support at Home

Under the new program, AT and home modifications are funded through the Assistive Technology and Home Modifications (AT-HM) scheme, which sits alongside a person’s Support at Home services.

Key points:

• AT-HM is separately funded from the person’s overall Support at Home level.
• AT can be accessed at any support level, provided it meets assessed need.
• Eligibility and funding tier are determined through the assessment process and clinician recommendation.
• OTs play a central role in recommending suitable equipment based on function, safety and independence.

Types of assistive technology commonly recommended include:

• Mobility aids and wheeled walkers
• Seating and pressure care equipment
• Transfer aids
• Bathroom and shower safety equipment
• Daily living aids
• Adjustable beds and bedroom equipment
• Minor home modifications (e.g., grab rails, step wedges, ramps)

At Country Care Group we will work with you to support safe and appropriate product selection.

Funding Tiers for AT & Home Modifications

The AT-HM scheme uses separate funding tiers (Low / Mid / High). These tiers relate to:

• The type of equipment
• Anticipated cost
• Whether modifications are required
• The level of risk the equipment addresses
• Frequency of replacement

All AT must be clinically justified and align with the person’s care plan. Clients and providers cannot request equipment without allied health involvement. If you need assistance determining which products fall into which funding tier, CCG can provide indicative cost ranges or product comparisons.

Working With Country Care Group

CCG supports OTs and allied health professionals by providing:

Product information & technical support

Specification sheets, weight limits, compliance details and suitability guidance.

Equipment trials

Where available, trial equipment can be arranged to support clinical decision-making.

Itemised quotes

Clear, detailed quotes aligned with AT-HM requirements.

Support for home modifications

Quotes for modification-related equipment (e.g., rails, ramps) and coordination with qualified trades when needed.

Product education

In-service sessions, demonstrations and updates on emerging AT solutions.

Nationwide coverage

Support for clinicians working with clients in metro, regional and remote settings. Our focus is on safe, appropriate supply — guided by your clinical expertise.

Ordering Process for AT Under Support at Home

The typical workflow is:

1. OT assessment and prescription: Functional assessment and identification of equipment needs.
2. AT justification: Documentation provided to the home care provider or assessment team.
3. Request for quote: The OT or provider may request a quote from CCG.
4. Approval by the Support at Home provider: Based on assessment, need and funding tier.
5. Supply, delivery and installation: CCG arranges delivery or installation by qualified trades where needed.
6. Follow-up review: OTs remain responsible for reviewing fit, safety and function.

AT Across the Eight Support Levels

Assistive technology may be recommended:

• For basic independence support (Levels 1–2)
• For ongoing safety and fall-prevention needs (Levels 3–4)
• For mobility, pressure care or bathroom safety needs (Levels 5–6)
• For complex mobility, transfers or high care environments (Levels 7–8)

The person’s Support at Home level does not restrict AT; need and clinical recommendation determine what is supported.

How CCG Can Help You

We aim to make the process efficient and seamless. OTs can contact us for:

• Product suitability discussions
• Trials or demonstrations
• Technical specifications
• Quotes or cost comparisons
• Timeframes for supply
• Modifications guidance
• Custom solutions (where appropriate)

We respond promptly, provide clear documentation, and keep communication practical and uncomplicated.

How to Contact Us

If you need product information, quotes, trials or guidance, our team is here to help.
You can reach us via:

Email: use our contact form.
Phone: use our store finder to call your nearest store

We look forward to supporting your clinical work and helping clients remain safe, comfortable and independent at home.